"Barbara Glanz is a speaker and author . After speaking to 3,000 employees at a large grocery chain on customer service and creating memories, Barbara heard from a manager on how his store employees began putting their own stamp on their departments. The manager of the flower department began cutting off her broken flowers and finding an elderly lady to pin it on. The meat dept manager loved Snoopy and would bring in his favorite Snoopy stickers to stick on the packages. He would then go out and laugh with the customers. It seemed people were finding ways to become personally involved with customers instead of just doing the expected or the "asked".
How did this begin? It all started when Johnny, a bagger at the store, called Barbara after her talk and said, "Barbara, my name is Johnny and I'm a bagger at the grocery store and I have Down syndrome. I heard what you had to say about service and I liked it! But I thought - what can I do since I'm just a bagger? Then I got an idea!
I love sayings and thought that each day I could pick out my favorite saying and my dad and I could print it out on the computer. I could cut out the strips and sign the back of each one. Then, I'd fold each one up, and the next day, I'd drop it right in the customer's bag and say "I hope you enjoy my quote for the day. What do you think, Barbara?"
Barbara told Johnny she thought it was a great idea and just a few weeks later the manager called back and reported that after seeing the line in Johnny's lane being three times longer than anyone else's and the customers wouldn't budge even when prompted to go to a shorter line. One lady said she used to come to the store once a week but now finds herself stopping in 2 or 3 times a week just to see Johnny's quote for that day.
When we bring our heart to the task, not only will those around us feel special and served, but they may pass it on too!
May we SHARE THE JOY in all we do!
In Joy,
Cherri
